P2P FAQ | Bitget Support Center

1. What counts as a user-initiated order cancellation?

2. Will I be penalized for canceling orders? What are the penalty rules?

3. How long does the restriction last?

4. How is responsibility for a canceled order determined? Will it affect my completion rate?

5. What actions may prevent my account from buying crypto?

6. What is the order completion rate? How is it calculated?

7. How can I appeal if there is an issue?

1. What penalties may apply if a merchant receives complaints after posting an ad?

2. How is the merchant's order completion rate calculated? What does it affect?

If the case is determined to be the buyer's responsibility, it will affect the buyer's completion rate.

If the case is determined to be the seller's responsibility, it will affect the seller's completion rate.

If the cancellation is marked as the seller's responsibility, the seller will be notified to confirm the case:

If both parties choose to cancel the order by mutual agreement, the seller must also agree. If the seller disagrees, the case will enter the responsibility review process. If the seller agrees, neither party's completion rate will be affected.

3. Can merchants appeal malicious order cancellations by users?

4. How can a merchant regain permission after being penalized?

5. What may happen if a merchant receives frequent complaints?

6. What is the new merchant responsibility confirmation process?

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